Booking terms and conditions
Terms and conditions
When you reserve a room and pay a deposit you are entering a legally binding contract between yourselves and the holiday provider. If you have to cancel your reservation the full sum of the agreed balance will become due, unless at the absolute discretion of the management such charges are waived (see cancellation policy).
When you make an online booking, a deposit will be taken for an amount no less than the equivalent cost of the first nights stay. Your online booking is not valid until you receive an acceptance email by return, typically within the same day. If you do not receive an email confirmation within 24 hours of submitting your booking request, you should contact the hotel.
You are welcome to arrive between the hours of 7am and 11pm, and check in is not permitted outside of these hours. Your bedroom will usually be ready by 2pm.
Deposits are not refundable, and may only be transferred to another date, if your booking is satisfied.
If you cancel your reservation, your deposits or 'full payments' in advance of 'Special Breaks', will be lost, or the full amount of the first nights stay will apply, whichever the greater. Deposits may only be transferred to another date, within 6 months of the original, on the proviso that your room is relet. A minimum administration fee of £10.00 will apply to all transfers.
In the event of cancellation, your deposit will be lost. Therefore, we recommend you consider taking holiday insurance in case you have to cancel your holiday due to unforeseen circumstances.
"Holidayplan" insurance leaflet and cover is available from www.holidayplaninsurance.com or on 0870 7744043.
Access for Quality Statement
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